Services
Grievance Mechanism Design
Establish effective operational-level grievance mechanisms that meet the UNGP effectiveness criteria, not just a hotline poster.
Scope
Design of reporting channels, workflows, governance, protection against retaliation, and the link to remedy — including how the mechanism talks to unions, community leaders, and buyer requirements.
Key deliverable
Grievance Mechanism Framework and Implementation Toolkit: procedures, intake forms, triage rules, and a 90-day stand-up plan.
Built for
Corporations, suppliers, and project operators who need a mechanism that survives a buyer audit and a community complaint.
How it runs
01
Listen first
How people raise issues today — informal pathways included. A mechanism that ignores those will be empty.
02
Design to the eight criteria
Legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning, based on engagement.
03
Govern
Who receives, who investigates, who decides, who cannot be the investigator. Anti-retaliation with teeth.
04
Stand up
Training, communications in the languages people speak, and the first 90 days of case handling.
Other services
BHR Gap Assessment
A clear picture of where you stand against the UNGPs and the regulations that now bind your buyers.
Supplier Due Diligence
Find where human rights risk actually sits in the chain — then decide what to do about it.
Policy & Framework Development
Board-ready human rights governance that procurement can actually operate.